Customer Service Center
Customer Care
Welcome to the Patio Picasso Customer Care section. We are dedicated to providing exceptional support for all your inquiries related to our cushions, outdoor patio furniture, and fixtures. Here’s how you can get in touch with us and the best ways to prepare for your inquiry:
Contacting Customer Service
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Official Website: Visit our Contact Us page for all customer service information, including phone numbers and email addresses.
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Email: Reach out to us directly at info.patiopicasso@gmail.com for any inquiries or assistance you need.
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Phone: Call our customer service team at (602) 258-4401 for immediate support.
Preparing for Your Inquiry
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Order Details: Please have your order number, purchase date, and other relevant details ready to help us quickly locate your purchase and address your issue.
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Product Information: Note specific details about your products, such as model numbers, sizes, and colors.
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Description of Issue: Provide a clear description of the problem or question, including photos if possible, to help us assess the situation accurately.
Common Issues and Solutions
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Product Defects or Damage: If your furniture or cushions arrived damaged or with defects, document the issue with photos and report it to us immediately.
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Assembly Assistance: If you need help with assembly, we are more than happy to assist but it will require an assembly fee.
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Warranty Claims: Review our warranty terms and conditions. If your product qualifies for a warranty claim, we will guide you through the process.
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Replacement Parts: For missing or broken parts, contact us with the part numbers or descriptions for prompt assistance.
Thank you for choosing Patio Picasso. We are here to ensure your complete satisfaction with our products. If you need further assistance, don’t hesitate to contact us.
FAQ's
Q1: What materials are used in Patio Picasso outdoor furniture?
A1: Our furniture is made from high-quality materials such as steel and aluminum, designed to withstand outdoor conditions and provide long-lasting durability.
Q2: Are the cushions water-resistant?
A2: Yes, our cushions are made with water-resistant and UV-resistant fabrics to ensure they remain vibrant and comfortable even in harsh weather conditions.
Q3: Do you offer customization options for your furniture?
A3: Absolutely! We ONLY offer customization options, including fabric choices, finishes, and sizes to match your specific needs and preferences.Ordering and Shipping
Q4: How do I place an order for custom outdoor furniture?
A4: You can place an order through our website by selecting the custom options you desire. For large or wholesale orders, please contact our sales team directly at wholesale@patiopicasso.com.
Q5: What is the estimated delivery time for custom orders?
A5: Delivery times vary based on the complexity of the customization and current order volume. Typically, custom orders take 6-8 weeks for production and delivery.
Q6: Do you offer international shipping?
A6: Yes, we ship internationally. Delivery dees and times will vary based on the destination. Please contact our customer service for more details.Warranty and Returns
Q7: What is the warranty on Patio Picasso products?
A7: We offer a 3-year warranty on our furniture frames and a 1-year warranty on cushions and fabrics. This covers manufacturing defects and material issues under normal usage conditions.
Q8: How do I file a warranty claim?
A8: To file a warranty claim, please contact our customer service team at info.patiopicasso@gmail.com with your order number, photos of the issue, and a description of the problem.
Q10: How do I clean and maintain my outdoor furniture?
A10: Regular cleaning with mild soap and water is recommended. Avoid using harsh chemicals or abrasive cleaners.
Q11: Can the cushions be machine washed?
A11: Cushion covers with zippers can be removed and machine washed on a gentle cycle. Air drying is recommended. Always refer to the care label on the cushion for specific instructions.
Q12: How should I store my furniture during the winter?
A12: To prolong the life of your furniture, we recommend covering it or storing it in a dry, sheltered area during the winter months or periods of non-use. Residential and Commercial Inquiries
Q13: How can I request a custom quote for a large project?
A13: For custom quotes, please email info@patiopicasso.com with your project details, including the type of furniture, customization options, and quantity needed.
Q14: Do you offer design consultation services?
A14: Yes, we offer design consultation services to help you create the perfect outdoor space. Contact us at design@patiopicasso.com to schedule a consultation.If you have any other questions or need further assistance, please feel free to contact our customer service team.
Thank you for choosing Patio Picasso!​
Payment Mehtods
Return Policy
We accept returns on non-custom items within 30 days of delivery, provided the items are in their original condition. Custom orders are non-refundable.